If you experience sound cut out try them separately see if just one of the buds has an issue.As for other things (I'm referring to just the right earbud) the case should have a little bit of the color you purchased when it comes to the mint, orange, and black I think two people in the same household can't tell them apart. I can walk about 12 ft from my phone before it starts losing connection. With the phone in my pocket the sound cuts out at timed intervals again like when I wear both. If I continue to go it starts disconnecting right away. I put my phone down start walking away and within 4 ft it cuts out. When I wear the left one the connection issues is insane. When wearing both the sound cutting happens no matter what at timed intervals. ![]() That allowed me to notice something strange and make me feel that a software update is not going to fix the connection issues. At home my boyfriend has hearing issues so I usually only wear one at home also. Now at work I have to always be listening to an intercom in case I'm needed somewhere so I don't have both buds in at once. It continues to do this at timed intervals when both buds are used. 15 mins in the sound cuts out for just a second. When I got them everything was going good. I had been waiting for them for two reasons the sound issues and having a different color. ![]() I bought a mint pair right when they released.
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